ROLE SUMMARY
Open Door Investment Management Ltd is an SEC-registered investment adviser specialising in China A-shares active equity strategies, serving institutional and professional investors globally. We seek a Client Service & Operations Associate to act as a primary relationship contact for our investors and consultants while taking hands-on responsibility for core fund operations. This is a client-facing service role with a genuine operational remit: the successful candidate will combine excellent interpersonal and written communication skills with the practical ability to operate custodian and fund administrator platforms, perform reconciliation, and process corporate actions — coordinating across internal and external stakeholders to deliver a consistently high standard of investor experience.
KEY RESPONSIBILITIES
A. Client Service & Investor Relations
• Manage investor onboarding as the client's guide through the process — coordinating KYC/AML documentation and handling subscription/redemption queries with a service-first approach.
• Draft and coordinate high-quality responses to RFPs, RFIs, and DDQs from prospective and existing investors, tailoring content and tone to the audience.
• Respond promptly, clearly, and professionally to investor queries, coordinating internally to resolve issues and keep clients informed.
• Prepare and maintain fund data templates, including FactSheets and consultant database submissions, ensuring accuracy and timeliness of investor-facing data.
• Proactively anticipate client needs, capture feedback, and represent the investor's perspective internally.
B. Fund Marketing & Distribution Materials
• Produce institutional-quality marketing materials — pitch decks, fund presentations, and investor update packs — to a high PowerPoint standard, with clear and compelling messaging.
• Ensure all materials comply with the SEC Marketing Rule (Rule 206(4)-1), including performance presentation standards, testimonial requirements, and third-party rating restrictions.
• Coordinate internal compliance review and sign-off of all marketing and investor materials prior to distribution.
C. Distribution Compliance & Regulatory Awareness
• Maintain a working knowledge of the SEC Marketing Rule (Rule 206(4)-1) and Investment Advisers Act requirements applicable to fund marketing and client communications.
• Support Form ADV Part 2A maintenance and the SEC compliance calendar, working closely with the Compliance Officer.
• Monitor SEC regulatory updates affecting investment adviser marketing, distribution, and client disclosure obligations, and reflect them in client communications.
D. Fund Operations
• Operate custodian and fund administrator platforms confidently for day-to-day reconciliation, reporting, and instruction workflows.
• Perform cash and portfolio reconciliation across broker, custodian, and fund administrator records, investigating and resolving breaks.
• Monitor and process corporate actions affecting fund holdings, and coordinate elections with custodian and broker.
• Oversee trade settlement and escalate breaks or fails in a timely manner.
• Liaise with the fund administrator, custodian, transfer agent, and prime broker on all operational matters, and translate operational detail into clear client updates.
CANDIDATE REQUIREMENTS
Essential
• Minimum 3–5 years in a client-facing role within investment management, fund operations, or asset management client service / investor relations.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and represent the firm credibly to institutional investors.
• Strong interpersonal and relationship-management skills, with a service-oriented mindset and the confidence to be a front-line point of contact.
• Demonstrable RFP/DDQ writing experience for institutional investors.
• Advanced PowerPoint skills; ability to produce board- and investor-quality presentations independently.
• Well organised and responsive, able to manage multiple client requests and deadlines simultaneously with strong attention to detail.
• Hands-on experience performing cash and portfolio reconciliation and processing corporate actions.
• Confident operating custodian and fund administrator platforms; familiarity with NAV and trade settlement processes.
• Knowledge of the SEC Marketing Rule (Rule 206(4)-1) and US investment adviser regulatory requirements.
Preferred
• Prior experience as a named or day-to-day contact for institutional allocators, consultants, or intermediaries.
• Exposure to China A-shares, Stock Connect, or Asia-Pacific equity strategies.
• Familiarity with Bloomberg or fund administration platforms.
• Experience supporting Form ADV Part 2A updates and the SEC compliance calendar.
• CFA, CAIA, or CIMA qualification (or equivalent progress).
ABOUT OPEN DOOR INVESTMENT MANAGEMENT LTD
Open Door Investment Management Ltd is an SEC-registered investment adviser operating a China A-shares active equity strategy. The firm serves institutional and professional investors globally and operates within a multi-entity structure with affiliated advisory operations in the US and PRC.
TO APPLY
Please submit your CV and a brief covering note addressing your client service and fund operations experience to: hr@odfund.com
